Jackpot City's Privacy Policy — your information is completely safe with us.

Jackpot City (jackpotcity.ws) takes your privacy seriously. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep your information secure.

By using our website or app, you are considered to have accepted this Privacy Policy — so it's worth taking a moment to read it through, as it's in your own interest.

This policy applies to all Jackpot City services, including the mobile app, live chat, and email communications.

Various types of information are collected when you open an account and use Jackpot City's services. Full details are provided below:

We only collect information that is strictly necessary. We do not ask for personal data beyond what is needed.

Jackpot City uses your information for the following purposes:

• For account creation, management, and verification.
• To securely process deposit and withdrawal transactions.
• To ensure KYC compliance and responsible gaming standards.
• To detect fraud, money laundering, and duplicate accounts.
• To handle customer support and resolve complaints.
• To notify you about new bonuses and promotions (with your consent).
• To improve platform services and enhance your overall experience.
• To meet legal and regulatory obligations.

Jackpot City does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

• Payment Providers: Necessary information is shared with payment gateways such as bKash, Nagad, and others to process deposits and withdrawals.
• KYC Verification Services: Documents shared with authorized third parties for identity verification purposes.
• Legal Authorities: Sharing information in response to a court order or a valid request from a regulatory authority.
• Fraud Prevention: Limited data is shared with fraud detection services only.

In all the cases above, only the minimum necessary information is shared. All partners are bound by strict confidentiality agreements.

Jackpot City uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential Cookies: To maintain login sessions and keep your account secure. Disabling these may prevent the site from functioning properly.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze site usage and drive improvements. These can be turned off.
• Marketing Cookies: To show you relevant offers. These can also be turned off.

Jackpot City uses industry-leading technologies and practices to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Robust firewalls are in place to prevent unauthorized access to our servers.
• Two-Factor Authentication (2FA): An added layer of security when logging into your account.
• Regular security audits: Regular security audits conducted by independent external experts.
• Employee Training: All employees are trained in data security and bound by confidentiality agreements.
• Data Minimization: Only necessary data is collected, and outdated data is deleted after a set period.

However, no system on the internet can guarantee absolute security. If you notice any suspicious activity, please contact us immediately.

At Jackpot City, you have the following rights over your personal data:

• Right to Access: Request a copy of the information we hold about you at any time.
• Right to Correction: You can request corrections if any of your information is inaccurate.
• Right to Erasure: If you close your account, you can request deletion of your data (certain information may be retained for legal compliance).
• Right to Restrict Processing: You can object to your data being used for specific purposes.
• Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to Withdraw from Marketing: You can opt out of marketing communications at any time.

Jackpot City's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we are notified that a minor has registered on our platform, we will immediately close that account and delete all associated data.

Jackpot City's platform may integrate certain third-party services, such as payment gateways and analytics tools. Each of these services operates under its own privacy policy.

• Payment methods such as bKash and Nagad are subject to their own respective privacy policies.
• Jackpot City is not responsible for how third parties use your information.
• We recommend reading their respective privacy policies before using those services.

Jackpot City may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• For significant changes, you will be notified at your registered email address.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with the latest version of our policy.

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@jackpotcity.ws
• Live Chat: Get 24/7 support via the chat button at the bottom right of the website.
• Help Center: Help Center Page Visit us.

Our privacy team typically responds within 72 hours. For urgent matters, reach out via live chat for an immediate response.