Betting isn't just about winning — it's part of the fun. Jackpot City wants you to always play in control and enjoy the experience. Set your limits, know yourself, stay well.
These tools are always available to help keep your gaming experience at Jackpot City safe
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it won't be easy to raise — and that's exactly what keeps you protected.
Set a session time limit before you start playing. Once the time is up, you'll be logged out automatically — no extra time slips by.
Need a break? Set a cooling-off period of 24 hours to 30 days. During this time, you won't be able to log in to your account.
If you feel that betting is getting in the way of your life, you can close your account completely for a period of 6 months to 5 years.
Set a limit on how much you can lose before betting is paused. This helps protect you from significant financial harm.
Review your complete betting history, understand your spending patterns, and make changes if needed. Transparency is at the core of what we do.
Responsible gaming at Jackpot City means enjoying betting on your own terms, within limits you set. We believe betting should be a source of entertainment — not a burden in your life.
Responsible betting doesn't mean playing less. It means deciding for yourself how much you play, how much you spend, and when to stop. Jackpot City gives you the right tools and information to make those decisions.
Every player's life, circumstances, and boundaries are different. That's why Jackpot City's responsible gambling programme is fully customisable to suit your individual needs — you know what's right for you better than anyone.
Core Principles: Play for fun, not to solve financial problems. Don't chase losses by placing more bets to try to win back what you've lost.
It's not always easy to notice when normal betting starts becoming a problem. Watch out for these warning signs:
If even one of these signs applies to you, take action now. Asking for help isn't a sign of weakness — it's the smart thing to do.
Answer the questions below to assess yourself honestly:
You can easily set various limits directly from your Jackpot City account. Just follow the steps below:
Log in to Jackpot City with your username and password.
Click the profile icon in the top right corner and open the "Responsible Gaming" menu.
Choose the limit you need — deposit limit, loss limit, or session time limit.
Daily, weekly, or monthly — choose any timeframe and amount that works for you.
Save your limit. Reductions take effect immediately, but increasing a limit requires a 7-day waiting period.
Need help? Having trouble setting a limit? Help Center Visit us or reach out via live chat.
If you feel you need to step away from betting for a while — short-term or long-term — Jackpot City's self-exclusion feature is here for you:
While self-exclusion is active, login, deposits, betting, and all marketing communications will be disabled. It typically takes just a few hours to come into effect.
Immediate Action: To activate self-exclusion, email us at support@jackpotcity.ws or reach out via live chat. We'll act promptly, no questions asked.
If you notice a family member spending too much time or money on betting, you can take action:
Jackpot City believes family is one of the strongest safeguards. Having family support makes it much easier to break free from problem betting.
You're not alone in dealing with betting-related issues. Jackpot City's support team is always here for you:
If you feel you need professional mental health support, speak with a trusted counselor. Reaching out takes strength.
Please note: Reaching out to Jackpot City for responsible gambling support will have no negative impact on your account. Your privacy is fully protected.
Answers to the most frequently asked questions about responsible gambling:
Use Jackpot City's responsible betting tools. Register safely and get started by setting your limits today.